Netflix Drops The Ball, Charging Extra For Blu-ray Rentals, But Not Acquiring Most Blu-ray Titles.


I have been a Netflix customer since they came into being. I have referred at least 50 people, probably more. I have given Netflix as gifts on more than one occasion. I am now considering leaving Netflix. What happened? Well, when Netflix started charging me more for Blu-rays, I was okay with it as they seemed to have a great collection and acquired nearly every title released. Then they raised their Blu-ray rental prices yet again, but started offering me far less. Below is a partial list of titles currently available on Blu-ray but NOT available through Netflix. And while I have never been a fan of Blockbuster and have spent most of my adult life urging people NOT to rent at Blockbuster (I have issues with many of their policies), I will state here (to my great dismay) that Blockbuster DOES carry most of these titles for rental online on Blu-ray. What gives, Netfllix? I and many others have requested these titles repeatedly and to no avail. So I have to ask, why am I paying more to rent Blu-rays when Netflix doesn’t actually carry most Blu-rays? And it appears that if a title is already available on DVD in their collection, they don’t bother acquiring the Blu-ray for those of us paying extra for that very service. There’s something undeniably wrong with this picture. Here’s a short list of already released Blu-ray titles NOT available through Netlix. There are hundreds more I have not listed here. These are just some titles I was interested in renting and discovered I could not:

True Grit (1969)
The Bridge on the River Kwai
The Night of the Hunter
Fantasia
Black Narcissus
The Red Shoes
Psycho (1960)
Mutiny on the Bounty (1935)
Out of Africa
The Sound of Music
Alice in Wonderland (Disney, 1951)
It’s a Wonderful Life
White Christmas
The Mission
The Double Life of Veronique
All About Eve
Dances with Wolves
An Affair to Remember
The Maltese Falcon
The Treasure of the Sierra Madre
Eternal Sunshine of the Spotless Mind
A Beautiful Mind
Bad Boys (1983)
Broadcast News
A Walk in the Clouds
The Color Purple
Ever After: A Cinderella Story
Almost Famous
Rob Roy
Ray
Shock Corridor
The Great Debaters
Orlando
Once Upon a Time in America
The Naked Kiss
Robinson Crusoe on Mars
Once Upon a Time in Mexico
Army of Shadows
The Matador
Backdraft
Hard Boiled
Tremors
Videodrome

This list could go on and on, but I think you get the point. There are more Blu-ray titles being released weekly that will NOT be made available for rental via Netflix. Step up Netflix or you will lose your customer base. I understand that you are moving heavily into the streaming business, but please understand that if you are taking advantage of me now by charging me extra for a service you are not delivering on, then I won’t be interested in supporting you when it is time for me to move over to streaming-only.  I would prefer to offer my business to a company I can trust, a company I have faith in. As a longtime supporter, I would like to see the Netflix customer matter once again. Otherwise, I and others will eventually take our money elsewhere. And we won’t return. At the moment, your competition does not charge extra for Blu-rays AND they offer more reliable, customer-conscious service.

At the end of the day, they carry the titles. You do not.

Netflix Drops The Ball, Charging Extra For Blu-ray Rentals, But Not Acquiring Most Blu-ray Titles.

8 thoughts on “Netflix Drops The Ball, Charging Extra For Blu-ray Rentals, But Not Acquiring Most Blu-ray Titles.

  1. bathswana says:

    It is the studios that are not making these available for Netflix to rent.

    Think about it; Netflix rents VERY obscure DVD titles – titles that not many would rent. The titles you mention are very rentable. Netflix can’t get them (readily) because the studios are not making them affordable to do so.

    Two reasons:

    1) Studios want to sell these titles.

    2) Piracy.

    1. halmasonberg says:

      I’m afraid that’s not true. These titles are available to any rental company that wants them. Netflix is not excluded. One would assume this is why Netflix is charging extra for Blu-ray rentals: so that they CAN and WILL purchase these titles. But they are not. They are taking money from customers and NOT putting it toward Blu-rays. I’m afraid this is the sad truth. I’ve spoken to them on the phone and they seem to have no interest in purchasing Blu-rays for titles they already have available on DVD. Even though they’re willing to charge you more for renting Blu-rays. It’s a bad policy and they will lose customers and respect. It will, eventually, be their undoing unless they realize the importance of customer loyalty now. Blockbuster thought they were untouchable. Now they have filed.

  2. John says:

    Outrageously poor service on the part of Netflix – they always act like this is the first time they have heard of the problem and they don’t have an explanation when I call them about this problem. List inlcudes all new Criterion blu-rays.

    What is the best alternative for Criterion Blu-ray rental? As sson as I find one I will leave Netflix.

  3. David says:

    Just noticed today after upgrading my account to blu-ray that although they have Burn Notice and Mad Men listed as being available in Blu-ray they do not actually ship blu-ray. “I called and they said oh sorry we haven’t updated the website. Sometimes that happens.” I actually upgraded my account and bought a blu-ray player off amazon just to watch Burn Notice. No credible competitor to netfilx though.

    1. halmasonberg says:

      Blockbuster is an option, though you said credible and they are hardly that! I have long disliked Blockbuster and haven’t given them an ounce of business in over 20 years. But Netflix’s apparent disregard for Blu-ray users (though they have no disregard for the extra money they charge us) has gotten me to at least think about switching over to Blockbuster. But, alas, I just can’t do it. Old habits die hard, I guess. But if someone else hops on the scene, I will bail on Netflix in a heartbeat. I was once one of their biggest fans and supporters. But they’ve gone the way of most corporate entities. They got big and lost site of who it is that helped them grow. They will, eventually, collapse like Blockbuster. And for the very simple reason that they no longer care if the customer is truly happy. They just talk as if they do. But it’s in the actions they take that speaks volumes.

  4. halmasonberg says:

    Just spoke with Netflix again and this time the gentleman I spoke with said the studios won’t sell them any Blu-rays they don’t have in their collection; that they buy everything available to them. Do we really believe Netflix, of all companies, is being singled out? What could possibly be the reason? Me smells a lie…

  5. marc says:

    it is very likely true that some of the studios are not willing to do business with Netflix. The current problem is the wildly increasing use of streaming video. The large production companies have been unhappy with “Watch it Now” for some time now. Doesn’t make the additional fees to us feel any better – just kinda helps understand why Netflix has some difficulties with the Big Boys.

  6. They are losing a lot of my discs lately – dropped off at the post office and sending me a lot of damaged discs lately – no sign of damage on the envelopes. I write bad in ink on the white spindle area because they keep sending the same ones back.

    Here are a few movies I’d like them to offer on BR.
    A Guy Thing
    A View to a Kill
    American Pie
    American Pie 2
    American Wedding
    Back to School
    Clueless
    Dave
    EuroTrip
    Fallen
    Indiana Jones and the Last Crusade
    Indiana Jones and the Temple of Doom
    Indiana Jones: The Complete Adventures
    Lake Placid
    Lara Croft Tomb Raider: The Cradle of Life
    Legally Blonde
    National Lampoon’s Vacation
    On Her Majesty’s Secret Service
    Once Upon a Time in Mexico
    Overboard
    Raiders of the Lost Ark
    Rambo: First Blood Part II
    Rocky IV
    Rush Hour
    Spawn
    The Cutting Edge
    The Last Legion
    The Living Daylights
    The Naked Gun: From the Files of Police Squad!
    The Naked Gun: From the Files of Police Squad!
    The Negotiator
    The Specialist
    The Spy Who Loved Me
    Tomcats
    Tomorrow Never Dies
    U.S. Marshals
    Weekend at Bernie’s
    Wing Commander
    You Only Live Twice

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